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Privacy Policy

Effective: May 17, 2026

FENNOK, LLC ("we", "us", "our") operates FenSight and the website fennok.com. This policy explains what data we collect, why, and how we protect it.

1. Data We Collect

Purchase & license email

When you buy a license, Stripe collects your email and payment details. We receive your email address to generate and deliver your license key. We do not store your payment card information.

License activation and verification

When you activate FenSight after checkout, our licensing system receives your checkout email, Stripe session ID, and the request code generated by the app for that Windows account and machine. We record the activation so we can enforce seat limits, support license recovery, and process refunds. FenSight may also periodically send the request code to verify license status for refund or revocation handling. Your boards, media files, thumbnails, tags, and filenames are not sent to us for license activation or verification.

Contact form

If you contact us via the website, we collect your name, email, and message content. This is used solely to respond to your inquiry.

Website analytics

We may collect website page-view and event data (for example, via Vercel Analytics and pricing/checkout button events) to understand traffic patterns and improve the site. This is separate from the FenSight desktop app, which does not collect usage telemetry by default.

2. What We Do Not Collect

  • Your image files, boards, or any media you work with in FenSight — these never leave your device.
  • AI provider API keys you configure in FenSight — stored locally only, never transmitted to us.
  • Usage telemetry, crash reports, or behavioral analytics from within the application.

3. How We Use Your Data

  • To deliver your license key by email after purchase.
  • To validate license activations and enforce seat limits.
  • To respond to support and contact requests.
  • To send transactional emails related to your purchase (receipt, license resend). We do not send marketing emails unless you opt in.

4. Third-Party Services

Stripe — processes all payments. Stripe's privacy policy governs data collected during checkout. We do not store card numbers.
Turso/libSQL — hosts our licensing database. Purchase records, activation records, request codes, and rate-limit records are stored here.
Vercel — hosts this website. Vercel may log IP addresses for security and infrastructure purposes per their privacy policy.
Cloudflare R2 — hosts installer downloads. Download requests may be logged by Cloudflare.

5. Data Retention

Purchase records and license activation data are retained for as long as your license is active, and for a reasonable period thereafter for support and refund purposes. Contact us at info@fennok.com to request deletion of your data.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete personal data we hold about you. To exercise any of these rights, email us at info@fennok.com.

We will respond to verified requests within 30 days.

7. Changes to This Policy

We may update this policy from time to time. The effective date at the top of the page will reflect the most recent revision. Continued use of FenSight after changes constitutes acceptance of the updated policy.

Questions?

Contact us at info@fennok.com or through the contact page.

FENNOK, LLC